{"id":11270,"date":"2022-08-22T15:21:41","date_gmt":"2022-08-22T15:21:41","guid":{"rendered":"https:\/\/www.recircle.ch\/faq-frequently-asked-questions\/"},"modified":"2024-11-15T14:22:18","modified_gmt":"2024-11-15T14:22:18","slug":"faq-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.recircle.ch\/en\/faq-frequently-asked-questions\/","title":{"rendered":"FAQ &#8211; Frequently Asked Questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; full_height=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; bg_type=&#8221;bg_color&#8221; bg_color_value=&#8221;#fafafa&#8221; css=&#8221;.vc_custom_1650292621957{background-color: #ffffff !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1>DO YOU HAVE ANY QUESTIONS? WE HAVE THE ANSWERS.<\/h1>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]Your questions are answered below in the FAQs. If you have any further questions, you can of course contact us directly. We love to talk about reusable.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;top&#8221; bg_type=&#8221;bg_color&#8221; bg_color_value=&#8221;#fafafa&#8221; css=&#8221;.vc_custom_1660246582741{background-color: #ffffff !important;}&#8221; el_class=&#8221;arrowdownsection&#8221;][vc_column][vc_raw_html]Jm5ic3A7DQo8ZGl2IGlkPSJzY3JvbGxkb3duIiBzdHlsZT0id2lkdGg6IDcwcHg7IGhlaWdodDogNzBweDsgb3V0bGluZTogbm9uZTsiPjwvZGl2Pg0KJm5ic3A7[\/vc_raw_html][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221; bg_type=&#8221;bg_color&#8221; bg_color_value=&#8221;#ffffff&#8221; css=&#8221;.vc_custom_1661161460088{padding-top: 10px !important;padding-bottom: 0px !important;background-color: #ffffff !important;}&#8221; el_id=&#8221;sectioni9342u8923190321&#8243;][vc_column width=&#8221;1\/3&#8243;][vc_column_text el_class=&#8221;stepboxes&#8221; el_id=&#8221;gastronom_stepbox&#8221;]<a href=\"https:\/\/www.recircle.ch\/en\/faq-haeufige-fragen\/#Gastronomer_FAQ\"><strong>I am a restaurateur<\/strong><\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text el_class=&#8221;stepboxes&#8221; el_id=&#8221;konsument_stepbox&#8221;]<a href=\"https:\/\/www.recircle.ch\/en\/faq-haeufige-fragen\/#consumer_faq\"><strong>I am a Guest<\/strong><\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1659085801567{padding-top: 100px !important;}&#8221; el_id=&#8221;Consumer_FAQ&#8221;][vc_column][vc_column_text]<strong>Questions about the products and our network<\/strong>[\/vc_column_text][vc_tta_accordion active_section=&#8221;219999999999&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Where can I get reCIRCLEs?&#8221; tab_id=&#8221;1654115991577-4f6283b4-9f22&#8243;][vc_column_text]Every reCIRCLE partner business is easily recognizable thanks to the door label. On our map on <u>recircle.ch\/where<\/u> and in the reCIRCLE app, partner businesses are displayed. They are identified as reCIRCLE BOX partners, reCIRCLE ISY partners, reCIRCLE BOX PIZZA partners or a combination. On the map you can also see whether a partner supports the APP and which APP functions it offers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How and where can I return the reCIRCLEs?&#8221; tab_id=&#8221;1654115991608-db760f19-7d5b&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>All reCIRCLE BOX partners will take back used reCIRCLE BOXes, exchange them and refund the amount paid of CHF 10.<\/li>\n<li>All reCIRCLE BOX PIZZA partners will take back used reCIRCLE BOX PIZZAs, exchange them and refund the amount paid of CHF 10.<\/li>\n<li>All reCIRCLE ISY partners will take back used reCIRCLE ISYs, exchange them and refund the amount of CHF 5 paid.<\/li>\n<li>With reCIRCLE app partners, you can borrow reCIRCLEs free of charge for seven days via the app.<\/li>\n<li>It is important that the reCIRCLE product is complete (lid and bowl\/cup). If the reCIRCLE product is returned within 24 hours, it does not need to be rinsed out and is washed directly at the partner company.<\/li>\n<li>If the product is not returned on the same day, it must be washed by the customer before being returned.<\/li>\n<li>reCIRCLEs can also be washed at home or in the office and refilled in the restaurant.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;A reCIRCLE product is defective. What do I have to do?&#8221; tab_id=&#8221;1654115991633-b9c52d5b-ac9d&#8221;][vc_column_text css=&#8221;&#8221;]Please never throw away defective reCIRCLEs! They can be handed in at the partner restaurants. reCIRCLE takes back the defective (complete) network products and takes care of recycling.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is there a risk of injury from the glass fibers if my reCIRCLE BOX or cutlery is defective?&#8221; tab_id=&#8221;1654115991658-5c00a4fa-2465&#8243;][vc_column_text]Glass-fiber-reinforced plastic is permissible in the area of food contact according to EU and CH legislation. The glass fiber components are firmly bonded into the plastic and strengthen the material. Individual glass fiber particles cannot leave this bond. There is therefore no risk of injury from the glass fibers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Don&#8217;t transport and washing consume an extremely large amount of energy?&#8221; tab_id=&#8221;1654115991687-85311b9f-37c6&#8243;][vc_column_text]No. Washing up and transport do consume energy, but much less than producing an item for single use. Our life cycle assessment has shown that the reCIRCLE BOX is already more environmentally friendly than disposable packaging after 7 &#8211; 15 times of use (depending on the comparative material), despite washing up. Thanks to frequent reuse, raw materials are saved. More about the life cycle assessment can be read at recircle.ch\/en.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do reCIRCLEs have to be returned?&#8221; tab_id=&#8221;1657618753193-4b614687-cbf4&#8243;][vc_column_text css=&#8221;&#8221;]No. The products are purchased and can be used privately. They can also be exchanged for newer products at partner companies years later. Once purchased, you have hygienically safe reCIRCLEs for life.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do reCIRCLEs really have a lifetime warranty?&#8221; tab_id=&#8221;1657618752987-0d183fc7-8b7f&#8221;][vc_column_text]The partner companies regularly sort out heavily discolored, scratched or cut reCIRCLEs. These are collected twice a year and replaced with usable ones. In this way, we guarantee that flawless products are always circulating in the network. The exchange usually takes place in spring and fall.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do you see which products a partner company offers and takes back?&#8221; tab_id=&#8221;1657618752683-7198a146-5387&#8243;][vc_column_text css=&#8221;&#8221;]Each partner business has a sticker at the entrance showing whether it offers reCIRCLE BOX, reCIRCLE BOX PIZZA, reCIRCLE ISY or a combination. The map (on the app and website) also shows which partners offer which products and take them back accordingly. All reCIRCLE BOXes, whether one-piece, two-piece, flat or CUP, are always taken back by reCIRCLE BOX partners &#8211; the only exception is the BOX PIZZA. This will only be taken back by reCIRCLE BOX PIZZA partners. All three ISY sizes are taken back by reCIRCLE ISY partners.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How much do the different products cost?&#8221; tab_id=&#8221;1657618752268-f1ca75fd-91cd&#8221;][vc_column_text css=&#8221;&#8221;]All reCIRCLE BOXes can be purchased for CHF 10 and the reCIRCLE ISY for CHF 5. The cutlery in eggplant is available to customers free of charge with the BOX and ISY. This is the easiest way for everyone to use the reusable system.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;reCIRCLE product forgotten at home?&#8221; tab_id=&#8221;1657618751748-3136e613-712a&#8221;][vc_column_text css=&#8221;&#8221;]Never mind. Just take a new product, return it later and get the deposit back or borrow it for free via the app.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What material are reCIRCLEs made of?&#8221; tab_id=&#8221;1657618751049-040a57d4-c4de&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>reCIRCLE BOXes and the reCIRCLE cutlery are made of PBT (polybutylene terephthalate) and glass fibers.<br \/>\nThe reCIRCLE BOX PIZZA is made of PBT and glass beads.<br \/>\nThe ISY is made of Tritan<br \/>\nThe lids of the BOX and the ISY are made of PP (polypropylene).The materials are approved and tested by SQTS to be free of harmful substances. The granules are preferably sourced in Europe. A declaration of conformity can be requested from reCIRCLE. All products are made from certified food-grade plastic. They are free from BPA (bisphenol A), vegan and therefore harmless to health. You can find more information about the material and why we chose plastic here.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why are the reCIRCLEs purple?&#8221; tab_id=&#8221;1657619621880-74cff986-0705&#8243;][vc_column_text]The reCIRCLEs are eggplant. Because reCIRCLE is not just a product, but a movement, recognition is very important. Behavioral changes have to be visible. It had to be a completely unknown packaging color that stands out from the usual disposable tableware, is visible and yet does not drown out the colors of the food. In addition, the color must be gender-neutral. Eggplant is the color of the reusable movement![\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why do products come in different colors after all?&#8221; tab_id=&#8221;1657619621701-acca1855-55c0&#8243;][vc_column_text]The official products of the national reCIRCLE returnable system are aubergine-colored and labeled with the reCIRCLE logo. However, there are other-colored products that are used at the request of catering establishments\/companies and are labeled with their logo. These circulate internally at these businesses and cannot be given to reCIRCLE partners and vice versa. However, other-colored products can be refilled by all partner businesses as long as they are clean.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What if the lid chips off my ISY?&#8221; tab_id=&#8221;1657619621241-118e30bd-7449&#8243;][vc_column_text]The ISY is completely sealed and leak-proof. This is without the need for silicone rims or a thread, as otherwise the gastronomy hygiene standards would not be granted. With hot contents above 70 degrees, rising steam can create excess pressure in the cup, which is strong enough to cause the lid to pop off. For this reason, the drinking flap must always remain open when the contents are hot. It is important to us that the ISY, once the drink has been consumed, does not leak in the handbag or backpack, which is why we do not use an air hole in the lid.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1654115945953{padding-top: 100px !important;}&#8221;][vc_column][vc_column_text]<strong>App<\/strong>[\/vc_column_text][vc_tta_accordion active_section=&#8221;9999999999&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Why an app?&#8221; tab_id=&#8221;1654115915014-80bf8d92-d7d1&#8243;][vc_column_text]The reCIRCLE app has three functions: Thanks to it, reCIRCLE products can be borrowed for free, Zero Waste orders can be placed and partner businesses can be found on the overview map. Not all partner businesses support the app. The map shows which partners offer which functions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why do I need to register to use the reCIRCLE app?&#8221; tab_id=&#8221;1654115923627-d795a578-53f6&#8243;][vc_column_text]Registration for the reCIRCLE app is necessary, as the free loan of reCIRCLE products requires the deposit of a means of payment. In addition, by registering in the app, you accept our terms and conditions, which form the legal basis for the use of the functions in the app.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Where can I use the reCIRCLE app?&#8221; tab_id=&#8221;1654115923457-b7ef66e3-cd9b&#8221;][vc_column_text]On the reCIRCLE map in the app and on our website you can see all reCIRCLE partners and by using the filter functions you can show those partners who offer the app.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Which requirements must my smartphone meet in order for me to use the reCIRCLE app?&#8221; tab_id=&#8221;1654115923264-8b3c40bd-38ad&#8221;][vc_column_text]<\/p>\n<ul>\n<li>Dein Smartphone muss NFC-kompatibel sein, da die Transaktionen in den Partnerrestaurants \u00fcber NFC-Karten abgewickelt werden.<\/li>\n<li>Du musst eine Internetverbindung haben, w\u00e4hrenddem die App genutzt wird.<\/li>\n<li>Findest du die App nicht im Store, ist dein Smartphone sehr wahrscheinlich nicht kompatibel.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I get as a takeaway customer:into the app?&#8221; tab_id=&#8221;1654115914581-314f7db6-28a6&#8243;][vc_column_text]The app can be downloaded from the <a href=\"https:\/\/recircle-services.ch\/app\">Playstore or the App Store.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are the requirements for downloading? Why can&#8217;t I download the app?&#8221; tab_id=&#8221;1657617709426-fc265897-6fe8&#8243;][vc_column_text]The app can only be downloaded if the phone has the NFC function. That means it must support NFC, otherwise the app will not be displayed in the store at all.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I know if my smartphone has NFC?&#8221; tab_id=&#8221;1657617708730-00b3ca06-190e&#8221;][vc_column_text]Grunds\u00e4tzlich:<\/a><\/p>\n<ul>\n<li>Ab iPhone 7 mit iOS 12<\/li>\n<li>Android mit Betriebssystem 5.1 (Version 22)<\/li>\n<\/ul>\n<p>In den Einstellungen des Handys kann nach NFC gesucht werden, falls nichts gefunden wird, hat es kein NFC.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are the requirements for registration?&#8221; tab_id=&#8221;1657617799959-019a806c-0854&#8243;][vc_column_text]A mail address. Registering and logging in works by entering the email address. The customer receives a mail with a link which serves as login.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I log in to the app?&#8221; tab_id=&#8221;1657617824702-d1f44b5a-09af&#8221;][vc_column_text]To log in, customers enter their e-mail address. The link sent by mail serves as a direct login to the app.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are the requirements for a deposit-free loan?&#8221; tab_id=&#8221;1657617847650-182ed840-5c02&#8243;][vc_column_text]To borrow products deposit-free, a credit card must be deposited. We accept all major credit cards and Apple and Google Pay.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I create an app account as a customer of a takeaway?&#8221; tab_id=&#8221;1657617877289-c438f0f6-536b&#8221;][vc_column_text]After downloading the app, the first name\/last name and the mail address must be entered. The customer will receive an automatic mail with a link to access the account. The customer is then logged in. To use the deposit-free function, a valid credit card must be deposited.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1654115945953{padding-top: 100px !important;}&#8221;][vc_column][vc_column_text]<strong>Product features\/strong&gt;[\/vc_column_text][vc_tta_accordion active_section=&#8221;9999999999&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;reCIRCLE BOXes&#8230;&#8221; tab_id=&#8221;1654755535254-376efe53-d17d&#8221;][vc_column_text]<\/strong><\/p>\n<ul>\n<li>werden in der Schweiz produziert.<\/li>\n<li>sind aus hochwertigem, geruchslosem und gesundheitlich unbedenklichem Kunststoff.<\/li>\n<li>k\u00f6nnen hunderte Male gewaschen werden.<\/li>\n<li>k\u00f6nnen in der Abwaschmaschine gewaschen werden.<\/li>\n<li>sind mikrowellentauglich (Deckel \u00f6ffnen).<\/li>\n<li>schliessen dicht.<\/li>\n<li>k\u00f6nnen kurzzeitig (15 Minuten) bis 160 \u00b0C bzw. bis 120 \u00b0C (BOX PIZZA) erhitzt werden.<\/li>\n<li>k\u00f6nnen zum Einfrieren von Vorr\u00e4ten benutzt werden.<\/li>\n<li>lassen sich stapeln und sind gestapelt bel\u00fcftet.<\/li>\n<li>kosten CHF 10.- \/ St\u00fcck.<\/li>\n<li>gibt\u2019s in 6 verschiedenen Formaten (auch der reCIRCLE CUP ist eine reCIRCLE BOX).<\/li>\n<li>kann man bei Abnutzung austauschen, lebenslang!<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;The reCIRCLE cutlery&#8230;&#8221; tab_id=&#8221;1654755535317-459abe63-26db&#8221;][vc_column_text]<\/p>\n<ul>\n<li>wird in der Schweiz produziert.<\/li>\n<li>wird aus dem gleichen Material wie die reCIRCLE BOXen hergestellt.<\/li>\n<li>kann in der Abwaschmaschine gewaschen werden.<\/li>\n<li>gibt es in aubergine gratis zur BOX dazu. Bei einigen Partnern wird es in anderen Farben verkauft.<\/li>\n<li>kann man bei Abnutzung austauschen, lebenslang!<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;reCIRCLE ISY\u2026&#8221; tab_id=&#8221;1654755535370-8b77f06d-990b&#8221;][vc_column_text]<\/p>\n<ul>\n<li>werden in der Schweiz produziert.<\/li>\n<li>sind aus hochwertigem, geruchslosem und gesundheitlich unbedenklichem Kunststoff.<\/li>\n<li>k\u00f6nnen hunderte Male gewaschen werden.<\/li>\n<li>k\u00f6nnen in der Abwaschmaschine gewaschen werden.<\/li>\n<li>sind mikrowellentauglich (Deckel \u00f6ffnen).<\/li>\n<li>schliessen dicht.<\/li>\n<li>Sind doppelwandig und somit isolierend f\u00fcr kalte und warme Getr\u00e4nke oder Speisen<\/li>\n<li>k\u00f6nnen bis 100 \u00b0C erhitzt werden.<\/li>\n<li>k\u00f6nnen zum Einfrieren von Vorr\u00e4ten benutzt werden.<\/li>\n<li>lassen sich stapeln und sind gestapelt bel\u00fcftet.<\/li>\n<li>kosten CHF 5.- \/ St\u00fcck.<\/li>\n<li>gibt\u2019s in 3 verschiedenen Gr\u00f6ssen (90ml, 300ml und 500ml).<\/li>\n<li>kann man bei Abnutzung austauschen, lebenslang!<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><u>ACHTUNG:<\/u> Bei heissem Inhalt \u00fcber 70 Grad darf die Lasche nicht geschlossen werden, da der Deckel bei zu hohem Druck (durch die Hitze) abspicken kann.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1661100271462{padding-top: 100px !important;padding-bottom: 200px !important;}&#8221; el_id=&#8221;Gastronomer_FAQ&#8221;][vc_column][vc_column_text]<strong>reCIRCLE in the catering industry<\/strong>[\/vc_column_text][vc_tta_accordion active_section=&#8221;19999999999&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;I would like to offer reCIRCLEs to my clientele. What do I have to do?&#8221; tab_id=&#8221;1660738506852-05d84a2b-733c&#8221;][vc_column_text]First of all: Very cool that you want to be part of reCIRCLE! In order to offer the reCIRCLEs to your customers, you need to sign up for a partnership and a subscription. You can find more info <a href=\"https:\/\/www.recircle.ch\/en\/price-subscription\/\">here.\u00a0<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Which subscription is the most suitable for me?&#8221; tab_id=&#8221;1660738506982-dd859ed3-5768&#8243;][vc_column_text]The subscriptions differ in that you can exchange a different number of reCIRCLEs for free. Depending on how many reCIRCLEs you have in circulation, you choose the suitable subscription. We will be happy to assist you with your selection.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is the weight of the reCIRCLEs tareable?&#8221; tab_id=&#8221;1660738708594-bc0fc674-e333&#8243;][vc_column_text]Die reCIRCLEs sind tarierbar. Um bei Rohstoffknappheit lieferf\u00e4hig zu bleiben, beziehen wir unser Granulat von mehreren Lieferanten, wobei der Glasfaseranteil im Material um bis zu +\/- 2.5 % variieren kann.(Fedlex 941.204: Mengenangabeverordnung, Art. 19b) Dadurch kann auch das Endgewicht der Produkte um diesen Wert vom angegebenen Gewicht abweichen.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are the most important hygiene issues in the reusable system?&#8221; tab_id=&#8221;1660738817018-451073f1-844d&#8221;][vc_column_text]Gebrauchte reCIRCLEs werden immer geschlossen entgegengenommen und nicht im hygienischen Bereich aufbewahrt. reCIRCLEs sollten nicht \u00fcber dem Essen ausgetauscht oder bef\u00fcllt werden, sondern daneben. Weiter sollten gebrauchte Produkte so schnell wie m\u00f6glich abgewaschen und mit 80 Grad abgesp\u00fclt werden. Die Lasche vom ISY Deckel muss beim Waschen ge\u00f6ffnet sein, damit dieser wirklich sauber wird. Sie sollen an der Luft trocknen und\/oder mit einem sauberen Tuch getrocknet werden.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; full_height=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; bg_type=&#8221;bg_color&#8221; bg_color_value=&#8221;#fafafa&#8221; css=&#8221;.vc_custom_1650292621957{background-color: #ffffff !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text] DO YOU HAVE ANY QUESTIONS? WE HAVE THE ANSWERS. [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]Your questions are answered below in the FAQs. If you have any further questions, you can of course contact us directly. 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